Background: The situation of the war in Ukraine posed a major challenge to the Polish education system caused by the need to provide assistance and admit Ukrainian pupils to schools. This involved the new organizational arrangements and additional educational and psychological-pedagogical assistance. The main objectives of the study were to identify the core of preparation and to describe the first experiences and needs of school psychologists and pedagogues in working with refugee children from Ukraine. Material and methods: The study was implemented from May to October 2022. The study group was pedagogues and psychologists working in elementary schools (N=20). The research method was an in-depth interview. Results: The study found that there were communication, didactic, social, educational, family and emotional difficulties when introducing children in refugee crisis into the Polish education system. The challenge for schools was to create the right conditions for children to adapt in an environment that was new to them, including overcoming the language barrier. Respondents pointed to the need to support them in recognizing children's worrisome symptoms and expanding their knowledge of trauma and post traumatic stress disorder TSD, as well as educating the school community about cultural differences and incorporating methods to improve the integration of classroom teams with Ukrainian pupils. Conclusions: The results of the study show practical tips on what actions should be taken to support the knowledge and skills of professionals working in schools.